FAQ & Contact Us
When will my order ship? Non-custom/ in stock items ship within 1-3 business days. Orders with customized items and favors will ship in 3-5 business days.
Can I rush my order? Possibly! Please send an inquiry to firstname.lastname@example.org to inquire about rush availability and pricing.
Can I buy wholesale from Top Knot Chicago? Yes! Wholesale inquiries are welcome and we have password protected section for wholesale ordering. Please fill out our wholesale application here and we will be in touch.
Contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Help! I haven't received my order, what should I do? All orders are shipped with USPS tracking numbers. While Top Knot Chicago is not responsible for delays that occur during transit, we are here to help you locate your package. Please email email@example.com with your order and tracking number so that we can further assist you! Orders considered "lost" by USPS will be resent. Once a package is marked as delivered to the provided address, refunds cannot be issued.
To get in touch please use the form below or email us at firstname.lastname@example.org